Policies
Privacy Policy
The privacy policy describes how your information is collected, stored and used when you make a purchase from indigooracle.com.
+ Your contact information and birth data will be collected at the time of scheduling and purchasing a service in order to communicate with you about your scheduled appointment and prepare your birth chart analysis. Your information is not stored or retained unless you opt-in to having your chart kept on file.
+ If you opt-in, your birth chart is kept on file to help our practitioner(s) better prepare for any future visits.
+ Your contact and birth information is not shared or sold to a third-party vendor under any circumstance.
Appointment Policy
We understand that life can bring unexpected changes and emergencies that make it necessary to reschedule or cancel an appointment. The appointment policy below outlines all the details surrounding appointment booking.
+ Appointments can be made up to 60 days in advance. Available appointments will open for scheduling every other month on the last Sunday of each month for the following 60 days.
+ Rescheduling can be made up to 12 hours before your scheduled appointment.
+ Cancellation of any birth chart service can be made up to 24 hours in advance.
+ Late arrival of 15 minutes or more will reduce the length of your appointment by the amount of time you were late to accommodate the next scheduled appointment.
Refund Policy
The refund policy outlines the details of receiving a refund for any purchased birth chart service and how to avoid fees when adjusting a scheduled appointment. Exceptions to this policy will be made on a case by case basis.
+ Missed appointments result in a $50 No Show Fee.
+ A late cancellation fee of $50 will be applied if an appointment is cancelled less than 24 hours before the originally scheduled appointment time.
+ A late rescheduling fee of $30 will be applied if an appointment is rescheduled less than 12 hours before the originally scheduled appointment time.
+ Discounted and promotional services are ineligible for refund. A credit for future services will be applied to your account.
+ Gifted Services are valid for use up to a year from the date of purchase. An appointment must be scheduled and attended to be considered redeemed. Funds are forfeited and ineligible for refund after 1 year if a gifted service has not been redeemed.
If you would like more information about our policies please contact hello@indigooracle.com